Terms & Conditions

1. Your Account

You are responsible for maintaining the confidentiality of your account and password to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You must provide us with accurate, complete and up to date registration information and inform us immediately of any changes to the information that you provided when registering. The website of Shop For Needle Work (“SFN”) reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. General Disclaimer

SFN expressly disclaims any responsibility, representation or warranty in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, completeness, reliability, suitability or availability, error, omission or misstatement in or arising from, SFN’s website.

3. Privacy

Please review our Privacy Policy, which also governs your visit to SFN, to understand our practices.

4. Limitation of Liability

SFN shall not be liable to the customer or any other person whether in tort, contract, statute or otherwise, including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement, for any direct loss; any consequential or indirect loss, including without limitation loss of revenue or profits; or the customer's liability to any other person, which is suffered or incurred by the customer or any other person arising under or in any way out of the information or products from SFN and its website.

5. Indemnity

You agree to hold SFN harmless and indemnify SFN against all losses, damages, claim, demands, liabilities, costs (including legal costs), and expenses in connection with your use of SFN’s website in breach of the terms and conditions herein or negligence.

6. Access to SFN

We will do our best to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

7. Licence for Website Access

SFN or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SFN and its affiliates without express written consent. You may not use any meta tags or any other ‘hidden text’ utilising SFN's or its affiliates' names or trademarks without the express written consent of SFN. Any unauthorised use terminates the permission or license granted by SFN.

You may not use any SFN logo or other proprietary graphic or trademark as part of the link without our express written consent.

8. User’s Obligations

You must not use SFN’s website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for any of the following: • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’ to cause annoyance, inconvenience or needless anxiety

9. Copyright and Database Rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of SFN, its affiliates or its content suppliers and is protected by Hong Kong and international copyright and database right laws. The compilation of all content on this website is the exclusive property of SFN and its affiliates and is protected by Hong Kong and international copyright and database right laws. All software used on this website is the property of SFN, our affiliates or our software suppliers and is protected by Hong Kong and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without SFN's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without SFN's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without SFN's express written consent.

10. Copyright claims

SFN and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

11. Trademarks

SHOPFORNEEDLEWORK and other marks indicated on our website are trademarks or registered trademarks of Tour Embroidery. SFN's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of SFN. SFN’s trademarks and trade dress may not be used in connection with any product or service that is not SFN's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SFN. All other trademarks not owned by SFN that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SFN.

12. Our Contract

When you place an order to purchase a product from SFN, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched (the ‘Dispatch Confirmation E-mail’). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with SFN when you place an order.

13. Returns Policy

SFN has NO RETURN policy. Therefore, SFN has a NO REFUND policy. All sales are final. There are no refunds. Customers are strongly advised to check suitability and specifications of products before ordering.

14. Cancellations

You have the right to request to cancel your purchase at any time either before or up to 24 hours following the time we receive your order and prior to the dispatch of product.

The order may be cancelled before shipment due to any of the following reasons:

• The specific product/model is out of Stock. • The order could not be shipped within the specified timeline. • On customer’s request • The shipping address is not serviceable. • Any other reason beyond the control of merchants or SFN.

The orders may be cancelled post shipment and delivery due to any of the following reasons:

• Shipping address found to be untraceable, wrong, incomplete, locked and customer not available. • Customer refused to take the delivery. • Products damaged during transit and delivery not accepted. • Products received found to be faulty items • Products received found to be damage

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner. The shipping fee, incurred if there is any, the handling charges, taxes, including without limitation to incurred costs by the Paypal or banks, for returning goods will not be refunded. Conditions:

• For damaged or faulty items, customers are required to report to SFN by email within 48 hours upon signing the document to our courier or forwarder to confirm delivery. • For damaged items, customers are required to provide photos to prove damages. • The refund shall be processed only after the faulty product is shipped back and received by SFN. • Need to attach a copy of invoice along with the faulty products returned for refund. Without your order details processing refund / replacement would not be possible. • The faulty product returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.

15. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the hundreds of products in our catalogue are mis-priced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch, such as offering alternative product/s to you of similar value and style, or cancel your order and notify you of such cancellation.

16. Customs

When ordering goods from SFN for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from SFN, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

17. Children

SFN does not sell products for purchase by children. If you are under 18, you may use SFN only with the involvement of a parent or guardian.

18. Electronic communications

When you visit SFN or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing. This condition does not affect your statutory rights.

19. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

20. Events beyond our reasonable control

We shall not be liable for any delay or failure to comply with our obligations caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

21. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remeies in any other situation where you breach these conditions.

22. Governing law and jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong. Any part of this Terms and Conditions which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of these Terms and Conditions nor affect the validity or enforceability of that part in any other jurisdiction.

Any dispute or claim relating in any way to your use of SFN’s website, or to any products or services sold or distributed by SFN will be resolved by binding arbitration, rather than in court.

23. Our details

The www.shopforneedlework.com website is owned and operated by:
Tour Embroidery,
19/F Mirage Tower,
13-15 Thomson Road,
WanChai, Hong Kong
Email Address: info@shopforneedlework.com

About Us

We enjoy doing needlework.  This enjoyment begins at the moment we start drawing up our design, choosing the right materials and sourcing the appropriate tools.  Be it knitting, crocheting, felting, quilting, dress making, embroidery or any other kinds of needlecraft, we don't want to spoil our work and waste our time and effort by using low quality materials or inappropriate tools.  We want our piece to come out not only nice but durable and safe.

We source our products from reliable suppliers throughout the world and sell at a reasonable price.  For every needlework lover to produce their best piece, we believe that the quality of material counts as much as your craftsmanship. 

We hope you enjoy shopping with us and will be happy to hear your opinion.

Shop For Needlework is a division of Tour Embroidery which specializes in hand embroidery.  To learn more about Tour Embroidery, please visit www.tourembroidery.com.